Frequently Asked Questions

Everything you need to know about your training gear and orders

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.

What is your return policy for training equipment?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the item in its original packaging for a full refund, minus shipping costs.

Do you offer a warranty on Iron Neck products?

Yes, all our primary training devices come with a 1-year limited warranty covering manufacturing defects and hardware malfunctions under normal use.

Can I track my shipment in real-time?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna.

Is the equipment suitable for beginners?

Absolutely. Our gear is designed with adjustable resistance levels, making it safe and effective for everyone from physical therapy patients to elite athletes.